This place is great and the staff is friendly. I greatly appreciate the time Cynthia took to explain everything thoroughly to me. I haven’t rented yet as we aren’t ready, but coming here early to get all the info I need is perfect. I haven’t even moved in yet but I’m already recommending it to everyone! Such a secure place compared to other storage places.
Edit: After this review, management did make some credits and adjustments to my account, which I appreciate.
My biggest issue, however, comes from the way in which your payments are posted. I pay about 15 bills per month using my bank's online bill pay service. 14 of those get to where they're supposed to be, on time, every time. The exception is the Public Storage payment. It seems to magically post on the day that a late charge is due, sometimes as much as 12 days after the bank shows the check being delivered. Probably not a coincidence.
I mean they served their purpose. They raised our monthly rate by $15 during the short 6 months we rented. The other thing keeping them from 5 stars is that we were told when we moved in to call ahead tell them a move out date and they will prorate that last months rent. So I made the decision to wait a few more days and move out on the 5th instead of the 30th of the previous month. When I scheduled the move out they notified me my last month will not be prorated stating "we don't do that". Soooooo I told them I will keep an empty locker locked up until the 31st since I paid for it anyway.
Nice building and a very clean, climate controlled facility. Other than those things, beware. For goodness sakes . . . this is a storage facility. It shouldn't be a thorn in my side, but it is and it will likely be in yours as well if you decide to rent here. I'd suggest paying a few dollars more and renting elsewhere. You'll probably lose any savings after a few months anyway as they increase your rate.
I'm in the midst of trying to decide if the low rate from when I rented is really worth the hassle. Good, old-fashioned used auto sales tactics on the front end to upsell the size of unit, buy their locks, purchase their insurance and set up auto pay. I've been in the unit for about 4 months and have seen a 10% increase in my rate so far. Rate increases seem to be a recurring theme in several of these reviews. You'll also enter your code once to get in the gate, once to get in the building and once to use the elevator . . . every single trip in or out. Secure? Yes. Convenient? Obviously not. I mean . . . the elevator . . . really? The provided carts are an incredibly awkward size, neither wide enough or long enough to hold much of what you'll likely be storing. You'll make a lot of extra trips and carry a number of things by hand because of the cart size.
Public Storage was a life saver during our last move. They made it easy for us to use their beautiful facility and quickly got us started. Easy protected access and friendly staff.
Brennan did an excellent job of going over all of the information I needed and helping set me up with supplies for my move. This is an excellent location and a very clean facility with great service.
Public Storage is a US Storage based in Highland Village, Texas. Public Storage is located at 4800 Village Pkwy, Highland Village, TX 75077, USA.
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